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FAQ's

♥︎ How long will it take to get my order?

Please allow 2-5 business days for orders within the US and 7-10 days internationally for delivery of your order.  

♥︎ Do you offer a Warranty?

As all of our items are handmade, we unfortunately do not offer a warranty. We will, however, happily repair or replace an item if it is a manufacturers fault within a certain period. General wear and tear is not considered a fault. 

♥︎ Returns/Exchanges?

Please refer to our Terms & Conditions

♥︎ I see that there are slight variations in leather colors?

Take into account the fact that all our leather is hand dyed so there might be slight color variations, which is a true sign of a handmade product. 

All computer monitors are different and we do our best to present the colors of bags and shoes to the best of our ability but please be aware that it may appear slightly different on your screen.

♥︎ How do I care for my bag?

Leather- If you like your leather to remain looking new and beautiful, then we recommend using leather care products on a regular basis. However as the leather gets a bit worn it tends to distress and take on its own unique character and personality.  Many people enjoy the look of worn leather and think it brings the material to life.  Here are some tips to help care for your leather.  

  1. Keep the leather away from prolonged periods of sunlight.  The sun will dry the leather out and cause it to become brittle. Once your leather has become brittle it will start to crack and deteriorate.
  2. Keep bags in a cool, dry place when not in use.  Mildew can deteriorate leather if it is allowed to grow on it. Don’t leave your items in a humid or wet basement – this could promote the growth of mildew.  Don’t keep your leather in plastic either. Removing all air supply from the leather is bad for the material.
  3. Keep leather away from abrasives that can scuff or cut it.  Once leather has been damaged, there is no way to repair it.  
  4. Add moisture to your leather. If you find that your leather is starting to dry out or crack it may be time to moisturize the material. Buy a leather dressing or a leather cream.
  5. Keep the leather clean. Use a damp cloth to clean. Start by brushing off any dirt of grime from the leather with your hand, then switch to a damp cloth.  DO NOT USE SOAP.  These types of chemicals can remove the natural oils in the leather used to preserve the material. Chemical soaps will cause the leather to dry out, crack, and begin to deteriorate. Stick with water.

Woven- You can spot/sponge clean these bags with cold water and a mild non-chemical soap or take them to the dry cleaner.  The natural dyes used to make these products are fragile to prolonged sunlight and chemical washing powders. 

Suede-

  1. In order to protect your suede from spills, stains, and bleeding, you should seal your suede with a protective spray.  Most shoe stores have sprays you can buy.  A thin application of a suede sealant will last for several months (yes, you do have to treat suede every couple months).
  2. To treat a liquid spill, clean with talcum powder or corn meal.
  3. Treat dried stains—like dirt—with white vinegar. 
  4. Bring your suede back to life with a toothbrush. 
  5. Whatever you do, don't clean suede with water.

♥︎♥︎♥︎ Thank you for shopping with us and we hope you enjoy your bag!

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